Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This role is a member of the Absence Management team within the People/HR Division.
• Take ownership of end-to-end leave processes across federal, state, and local levels – ensuring regulatory compliance, partnering with key stakeholders such as Case Managers, Operations, HR, and Legal, and guiding employees through their leave journey
• Play a key role in enhancing leave management systems and processes, maintaining up-to-date policies and documentation, and driving clear, proactive communication across the organization.
• Assist with implementing new leave-related policies and processes aimed at driving companywide efficiencies and streamlining team member experience during the leave process. 

What you'll do

• Collaborate with cross-functional partners to enhance leave management systems and drive continuous improvement in leave-related processes, ensuring alignment with business needs and compliance requirements.
• Lead training initiatives on FMLA, state, and local leave policies and processes – ensuring consistent understanding and application across the organization.
• Oversee FMLA administration in alignment with company policies and regulatory requirements, serving as the primary point of contact for internal stakeholders on complex leave matters.
• Provide clear, actionable guidance to operations teams on employee leave rights, responsibilities, documentation, and deadlines.
• Maintain accurate, compliant records of all FMLA cases, and conduct periodic audits of FMLA files to ensure compliance with legal standards.
• Stay current on evolving federal, state, and local leave regulations, providing updates to stakeholders as necessary.
• Partner with HR, Payroll, and Operations to coordinate leave of absence processes and resolve any issues related to leave and benefits.
• Review and verify medical documentation for complex leave requests to determine eligibility and ensure compliance with federal, state, and local regulations.
• Support additional leave processes as needed, including short-term and long-term disability, ADA accommodations and other company leave policies.
• Analyze leave data to identify trends, risks, and opportunities for process improvement.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in HR, Business Administration, or equivalent work experience
• Minimum 3 years of experience in HR, FMLA administration, or absence management
• Strong presentation and writing skills with ability to explain complex leave policies and understand how to adjust communications to the audience

Preferred Qualifications- Education & Prior Job Experience

• Strong knowledge of FMLA regulations and other applicable leave laws 
• Proficiency in HRIS and leave management systems
• Previous transportation industry experience 
• Prior experience with represented team members/unions 

Skills, Licenses & Certifications

• Proficient knowledge of Microsoft Office Suite products
• Excellent organizational skills and attention to detail
• Must be able to work independently and with limited direction to prioritize tasks under narrow time limitations, and appropriately communicate changes and progress to management
• Ability to oversee sensitive and confidential information with discretion
• Ability to achieve excellence: hold high standard of quality for self and others

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. 
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need. 
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. 
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
  
   

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. 

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

 

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