Position OverviewWe are seeking a Salesforce Business Analyst with strong functional knowledge and hands-on Salesforce Admin skills to support our growing business. This role will be responsible for driving business process improvements, user adoption, and executive reporting while ensuring the Salesforce platform is configured to meet evolving needs.
The ideal candidate will act as a bridge between business stakeholders and technical teams, partnering closely with sales leaders, executives, and end users to define requirements, translate them into solutions, and ensure Salesforce is effectively leveraged across the organization.
Key Responsibilities
Business Analysis & Process Improvement
• Engage with sales leaders, executives, and end users to gather, document, and prioritize business requirements.
• Translate business needs into user stories, process flows, and solution designs.
• Identify opportunities to optimize business processes within Salesforce and connected applications.
• Drive user adoption initiatives through training, communications, and change management.
• Host regular cadence meetings with Sales teams to review system change requests, improvements and feedback.
• Facilitate CRM Steering Committee meetings, ensuring alignment between business strategy and Salesforce roadmap.
Salesforce Administration
• Support data quality efforts (deduplication, imports, validation).
• Assist in release testing and facilitate UAT, and User training.
Stakeholder & Technical Collaboration
• Partner with Sales & Executive leadership to deliver accurate reporting and actionable insights.
• Provide end-user support, resolving issues and escalating where needed.
• Work closely with Salesforce developers in our India office to design, test, and deploy enhancements.
• Collaborate with IT, Vendors and integration partners to ensure smooth end-to-end solutions.
Qualifications
• 5+ years of Salesforce experience as a Business Analyst, Admin, or hybrid role.
• Proven track record of working with Sales leaders and executives in a tech or SaaS environment.
• Strong knowledge of Sales Cloud (Service Cloud or other Salesforce products a plus).
• Hands-on experience with Salesforce reports, dashboards and Analytics.
• Excellent business process mapping, documentation, and requirements gathering skills.
• Strong communication skills, with ability to influence adoption and train non-technical users.
• Experience facilitating cadence meetings and steering committees preferred.
• Familiarity with offshore collaboration and Agile/Scrum methodology.
• Salesforce Administrator certification required, Business Analyst certification a plus
...Room Attendant / Housekeeping Our Culture: We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each...
...What youll need to succeed as a Trailer Mechanic at XPO Minimum qualifications: ~1 year of verifiable experience in heavy-duty maintenance and/or time in an entry-level Technician role ~ A valid drivers license ~ Able to perform safety inspections of equipment...
...Description Part Time and Full Time! Keep 100% of tips! Flexible Schedule! Work 1 day or 6 days....your choice! Company cars available! Paid time off! Health Insurance Available! Additional Information All your information will be kept...
...Founded in 1984, Firetrol is the national leader in fire protection & life safety services. We are currently seeking a Fire Alarm Designer / AutoCAD Drafter to join our team of over 1,200 of the best fire protection and security professionals in the industry. This...
...opportunities (lessons learned and best practices). Qualifications & Experience ~3+ Years sales experience in the Permian area. ~ Oilfield sales experience and knownledge of bits and drilling services. ~ Degree from 4 year institution in relative field....