Welcome guests in a friendly, prompt, and professional manner recognizing IHG Rewards Club Members and returning guests
Check guests in, issue room keys, provide information on hotel services and room location
Ensure required identification is taken from guests at check-in in line with local legislative requirements
Answer phones in a prompt and courteous manner
Up-sell rooms where possible to maximize hotel revenue
Answer, record and process all guest calls, messages, requests, questions, or concerns
Record guest preferences in the system
Check guests out, including resolving any late or disputed charges
Accurately process all cash and credit card transactions using established procedures
Issue, control, and release guest safe-deposit boxes in line with hotel procedures
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
Take action to solve guest problems/complaints using appropriate service recovery guidelines
Follow established hotel safety protocols and procedures always. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
What we need from youYou need a High School diploma or equivalent, plus one-year front desk/guest service experience and some college is preferred. You may be required to work nights, weekends, and/or holidays.
Frequently standing up behind the desk and front office areas
Handling objects, products, and computer equipment
Basic computer skills to operate various property management and reservations systems, etc.
Being passionate about people and service
Strong communication skills essential when interacting with guests and employees
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests information updates, etc.
Basic math skills are used frequently when handling cash or credit.
Problem solving, reasoning, motivating, and training abilities are often used'
Job Type: Full-time
Pay: $18.20 per hour
Expected hours: 30 per week
Benefits:
Schedule:
Shift availability:
Ability to Commute:
Work Location: In person
Main Responsibilities of a Waiter/Waitress: Taking orders and delivering food and beverages. Helping guests with menu recommendations. Providing exceptional customer experience. Waiter/Waitress Job Description: Our restaurant is looking for a waiter/waitress...
...Summary This Clinical Pharmacist (Staff Pharmacist) position is in the VA Maine Healthcare... ...for the oversight of pharmacy technician work for all aspects of preparation and... ...HCP also includes VHA personnel providing home-based care to Veterans and drivers and other...
...Analyst will support the G&A and R&D organizations as a strategic finance partner, providing financial insight, forecasting, and... ...support to drive informed decision-making. This role sits within the Corporate FP&A team in the Office of the CFO and works closely with cross...
...Now Hiring: Pediatric Dental Assistant Smile Superhero in Scrubs! Do you have a heart of gold and a magic touch that makes kids feel at ease? Are you fluent in giggles, stickers, and tiny high-fives? Then we want YOU on our team! We're a fun-loving, kid-focused pediatric...
Manager of Professional Development Location Hybrid remote in Washington, DC : Position Summary : The Manager of Professional Development... ...act in a professional manner at all times. Exhibits strong organizational skills and demonstrates the ability to handle and prioritize...