Job Description

Overview

The Mid-Market Account Manager will be the high-level resource for an assigned group of Interface’s mid-market, lower revenue billing customers (<$15K RMR). The role combines cultivating existing accounts and partnering with sales and/or other AMs on new accounts. In this mission critical role, the Mid-Market Account Manager will implement Customer Success strategies around customer growth, retention and satisfaction. Customer-driven, organized, and able to build relationships, the Mid-Market Account Manager will work collaboratively across multiple departments to drive revenue, mitigate churn, and renew contracts within their assigned accounts.

Responsibilities

• Core responsibilities of the role include implementation of account strategy/planning, revenue forecasting, and complex problem-solving to drive customer retention and growth.

• Leveraging of company’s CRM platform.

• Representing the customer Success team in Regular team meetings and customer facing meetings.

• Delivery of quarterly business reviews to assigned accounts

• Monitor customer relationships

• Generate and close new “whitespace” opportunities within the account base

• Secure existing customer business through contract renewals

• Miscellaneous responsibilities as assigned by management

Qualifications

• 2-3 years of experience in Account Management, Customer Sucess or Sales.

• Background of success in customer retention

• Expertise in driving revenue through upselling to enterprise level customers

• Positive team player with proven execution skills

• Comfort-level in leveraging technology platforms such as CRM tools and customer service portals and willing to embrace new technology tools

• Experience in the alarm, video, and/or managed network space

• Bachelor’s degree preferred.

Interface Systems is an Equal Employment Opportunity employer - all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship.

If you need assistance or an accommodation in completing this application or during any phase of the interview process due to a disability, please contact us at recruiting@interfacesys.com. Any information will be treated as confidential and only used for the purpose of determining an appropriate accommodation as part of the recruiting process.

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