Position Details

Requirement

Role

Voice Product Owner Twilio

Location

New York, NY (Remote)

Type of Hire - Contract/ C2H

Contractor

Duration

Long Term

Number of Interviews

L1+HR+Client

In person interviews Yes/No

No

Client Interview Yes/No

Yes

Position requirements (Remote/ Hybrid/Fully onsite)

Remote

Job Description

Voice PO (New Role) -

• Understanding of end-to-end contact center functionalities
• Exposure to Twilio IVR and Insights reporting will be a bonus
• Good communication skills with ability to independently lead large scale discovery sessions with challenging and difficult stakeholders
• Understanding and documenting business needs and converting them into consumable US with clearly articulated acceptance criteria’s
• Task ownership and Accountability of product processes and deliverables
• Empathetic and high-performing product person who thrives in high-speed environment