Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• The primary purpose of this position is to centralize timekeeping functions and ultimately administer payroll and timekeeping for 25,000 frontline Airport team members 
• Responsible for managing and providing Airport team members support for a wide variety of topics including leaves of absence, state leaves, pay related issues, FMLA, and many other administrative needs.
• This role is a part of the Operations Administration team within the Customer and Operational Excellence organization supporting Airports, Contact Centers, and Inflight Dining.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Responsible for documenting best practices for payroll timekeeping and project manage the centralization of functions from all US domestic airports. 
• Prioritizing centralization efforts and providing recommendations on process improvements. 
• Post centralization will manage the daily operation of a service center that focuses on team member support for payroll questions, leaves of absence and return to work.
• Working with represented team members on leaves such as Leaves of Absence, including Workman’s Compensation, Family Medical Leave and other corporate offerings ensuring adherence to appropriate rules and regulations. 
• Engages team members to manage high volume, prioritize well, accomplish team goals and deliver exceptional customer service
• Actively monitors performance and continuously seek improvement, reward passion and drive
• Understanding of AA and Airports policies, procedures, agreements and CBA language
• Oversees quality control and consistency within the Service Center team

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High school diploma or GED equivalency
• Ability to travel as needed

Preferred Qualifications- Education & Prior Job Experience

• Bachelor's degree in Human Resources or equivalent training/experience
• 3+ years experience leading and supervising a team in a call center environment or relevant experience
• Prior experience in leading transformative initiatives that drive efficiencies for the business. 
• Knowledge of CWA-IBT & TWU-IAM CBAs

Skills, Licenses & Certifications

• Strong organizational, interpersonal, oral and written skills
• Knowledge of Microsoft Office to include Word, Excel, Outlook, etc
• Ability to maintain a high level of professionalism and discretion
• Strong leadership skills to lead a team and inspire others
• Provides coaching as appropriate and when necessary
• Ability to effectively addresses conflict
• Ability to work effectively under extreme deadline pressure

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. 

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

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