Job Description

The Senior Deductions Analyst is responsible for maintaining customer accounts in good standing through disputes management. Specifically, they resolve customer deductions in accordance with industry standards, customer policy and Red Bull business rules. This role will perform root cause analyses, manage dispute reason codes, secure deductions back-up documentation, submit vendor claims and place referrals to the appropriate Red Bull approval centers. In addition, they will look for root cause identification and elimination, automation opportunities and assist in development and implementation. This position will perform many of the same duties as a Deduction Analyst, but are distinguished by their quasi-lead responsibilities and by a higher level of technical knowledge which allows incumbents to act as an informational and training resource to the Deductions Team and to independently make decisions and exercise guidelines within assigned limits.

Areas that play to your strengths

All the responsibilities we'll trust you with:

• Research and resolve account discrepancies to include unidentified customer deductions, charge-backs, bill-backs, unauthorized products and quantity/pricing variances

  Secure supporting documents to resolve payment disputes (i.e. Proof of Deliveries, Bill of Ladings, invoices, pricing review findings/approvals, historical communications, post-audit detail, etc)

  Identify and implement new and/or updated business processes to reduce/eliminate recurring AR discrepancies and improve receivables performance (as measured by overdue AR and Deductions metrics)

  Utilize HRC (High Radius) and ad-hoc reporting to assign and track root cause

  Communicate any trending billing errors or non-compliant deliveries to SSC and/or Sales Management Teams

  Request intercompany pricing reviews: track approval timelines

  Collaborate deductions statuses with the Collections Team and contribute to monthly at-risk reporting

  Coordinate credit issuance with the Cash Application Team on sanctioned pricing reimbursements

  Collaborate with Data and Process Excellence Team to bring process efficiencies and improvements, Document Processes and customer reference materials

  File claims per customer policy (portals, mail, email) in a timely manner to ensure prompt payment; identify import and bot upload opportunities

  Provide guidance to team members to resolve complex issues; assist with escalation when necessary

  Actively participate in and contribute to weekly Deductions huddles

  Monitor established task/worklist completion benchmarks at a team level

  Other AR-related duties which may be assigned by the Department Manager or Supervisor

  Contribute to DSO, Overdue and 60+ objectives

EXPERIENCE

Your areas of knowledge and expertise

that matter most for this role:

• 4 years’ industry relevant experience
• High Radius experience is strongly preferred
• S4 Hanna/SAP experience strongly preferred
• Customer relations experience in a Customer Service or Accounts Receivable role is required
• Excellent communication skills, including strong telephone and writing skills
• Solid understanding of payment, invoicing and AR reporting
• Ability to work in a fast-paced environment and navigate change
• Good problem-solving skills
• Ability to train others
• Computer literate, including Excel and Word
• Self-directed; requires limited oversight
• Leadership experience is a plus
• Perform general project support tasks including but not limited to data analysis and process development

• Travel 0-10%
• Permanent
• Benefits eligible

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