Service Advisor Job at Walker BMW Mercedes, Alexandria, LA

dGM0WTBMSkxpbTJwZjJ6S3gyMG01Y0VIc2c9PQ==
  • Walker BMW Mercedes
  • Alexandria, LA

Job Description

Summary The Walker Mercedes-Benz Service Advisor is responsible for service sales and gross profit, and for proper handling of service customers. By his/her actions, the Service Advisor influences the volume of service business and plays a key role in ensuring customer satisfaction. Benefits

  • Excellent bonus plan
  • Excellent Medical, Dental, Vision options

* 401K

  • Life insurance
  • Career Growth
  • Employee Discounts
  • Paid Training
Responsibilities
  • Greet every service customer in a friendly, professional and courteous manner
  • Acknowledge every service customer within 10 seconds after entering service aisle or waiting in driveway
  • Use prescribed service tools in a manner that will increase customer satisfaction and service sales
  • Menus must be presented to each customer
  • Determine customer’s repair needs through a series of “open-ended” questions and write a repair order to correct customer’s concerns
  • Check each vehicle that arrives for service for open recalls
  • Keep customers appraised as to progress or completion of repairs
  • Prepare and track all repair orders written on a daily basis.
  • On occasion solicit repair approval with extended warranty companies
  • Perform “active delivery” with each customer on completed repairs, including educating the customer on specific repairs/services performed, determining customer’s level of satisfaction, informing the customer about CSI survey and exceeding his/her expectations of the service visit
  • Calculate all non-warranty/extended warranty repair estimates
  • Take numerous telephone inquiries on a daily basis and convert these to appointments if possible
  • Answer phones promptly and in a courteous manner
  • Offer customers shuttle service to work/home
  • Shuttle vehicles from the bullpen to service aisle for customer pick up
  • Schedule and monitor progress of sublet repairs, if necessary
  • Conduct research (vehicle history) and “callbacks” from the automated phone system
  • Perform all other duties as assigned
Qualifications
  • At least one year of experience in an automotive repair facility
  • General mechanical skills
  • Excellent communication skills both in writing and in person
  • Professional personal appearance
Hours: Monday-Friday 7:30am - 5:30pm

Job Tags

Full time, Work from home, Monday to Friday,

Similar Jobs

jobgether

Sr. Account Based Marketing Automation Manager (Remote) Job at jobgether

 ...of a partner company. We are currently looking for a Account Based Marketing Automation Manager - REMOTE. As the subject matter expert in account-based...  ...navigates the landscape of account-based marketing. You'll influence campaign success and be at the forefront of... 

MASONICARE

Live In Caregiver Job at MASONICARE

Live In Caregiver Masonicare at Home - Connecticut Masonicare at Home 24/7 Assignments. Time off provided on request. CASES AVAILABLE NOW! LiveIn caregivers earn $272.00 per day Providing LiveIn care and support to clients throughout the state of CT, Masonicare at Home... 

Maxion Corp

Work At Home Data Entry - Remote - Administrative Assistant Job at Maxion Corp

 ...Join Our Team as a Work-From-Home Data Entry Research Panelist! Are you ready...  ...Flexibility at Its Best: Work part-time or full-time, from anywhere, and on a schedule...  ...schedule that fits your life. No Experience? No Problem! Comprehensive training... 

Compass Group

JANITOR (FULL TIME AND PART TIME) Job at Compass Group

 ...and part time JANITOR positions. Location : Alvarado High School - 1301 South Parkway Drive, Alvarado, TX 76009. (Openings at other...  ...Service Provider. As a member of Compass Group we create clean, safe, and distraction free learning environments for students of... 

Weifield Group Contracting | A LOENBRO Company

Safety Coordinator Job at Weifield Group Contracting | A LOENBRO Company

 ...Brief Description The Safety Coordinator will be responsible for partnering with site supervision to execute company safety policies and ensure compliance to all applicable local and regional regulations. Job Roles And Responsibilities Inspect jobsite, including...