Job Description
DESCRIPTION
Amazon's Litigation & Regulatory department is seeking a dynamic Program Manager to help manage third-party vendor relationships, reporting for eDiscovery operations, and oversee the eDiscovery managed review vendor program. This Seattle-based position serves as a crucial role in bridging legal teams, IT systems, and external vendors to optimize our eDiscovery processes, supporting Amazon's legal operations with a blend of technical expertise, vendor management skills, and deep understanding of eDiscovery principles.
A successful candidate is a self-starter who excels at working independently in a fast-paced environment while managing multiple high-priority initiatives, communicates clearly and effectively both verbally and in writing, reacts with appropriate urgency to situations that require a quick response or turnaround, takes effective action without knowing the whole picture, excels at making sound decisions, and is proactive and innovative in solving customer challenges. The candidate combines exceptional customer focus with meticulous attention to detail, thriving under tight deadlines while adapting seamlessly to rapid changes. Given the sensitive nature of legal work, a high level of professionalism, integrity, and discretion in handling confidential information, as well as the ability to cultivate strong relationship across all organizational levels are essential.
Join us in shaping the future of legal operations at one of the world's most innovative companies.
Key job responsibilities
•Support the implementation of the eDiscovery Transformation Program.
•Help manage relationships and performance of eDiscovery and Review vendors.
•Implement standards for ESI services vendors and Review vendor services.
•Help create and oversee a preferred partner program for eDiscovery vendors.
•Build requirements for weekly and monthly reporting to evaluate eDiscovery review matter health.
•Manage and maintain dashboards for eDiscovery operations.
•Collaborate with IT and Exchange/Purview teams on technical processes supporting legal holds, including laptop retrieval and mailbox reconnects.
•Maintain eDiscovery Standard Operating Procedures.
•Track tasks and deadlines using project management tools like Asana or others.
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- 5+ years of litigation and eDiscovery support experience in a vendor, law firm, government, or in-house settings.
- Experience using data and metrics to drive process improvements.
- Strong project management skills with ability to manage multiple priorities.
- Experience working cross functionally with tech and non-tech teams.
- Proven track record in vendor management and cost optimization.
Job Tags
Full time,