Remote Customer Experience Assistant Job at PRO LC GROUP, California

dHNRYjBiSklqbUd1ZW16TndXMG01Y1FDc3c9PQ==
  • PRO LC GROUP
  • California

Job Description

This is a remote position.

Job Summary

We’re seeking a detail-oriented, customer-first   Remote Customer Experience Assistant   to join our virtual support team. In this role, you will engage with customers through email, chat, and phone, providing accurate, timely, and professional support. The ideal candidate is a strong communicator with excellent problem-solving skills who thrives in a fast-paced remote environment.


Requirements

Key Responsibilities

  • Respond to customer inquiries via email, live chat, and phone in a timely and professional manner

  • Deliver personalized solutions by identifying and understanding each customer's unique needs

  • Accurately document customer interactions and update records in CRM or support systems

  • Work cross-functionally with internal teams to resolve complex or escalated issues

  • Ensure a high standard of customer satisfaction through proactive communication and follow-up

Qualifications

  • Prior experience in customer service, call center, or virtual support roles is preferred

  • Excellent written and verbal communication skills

  • Strong organizational and multitasking abilities in a remote setting

  • Tech-savvy with the ability to learn new platforms and tools quickly

  • Must have a reliable internet connection


Benefits

Work Schedule & Benefits

  • 100% remote role with flexible scheduling options

  • Competitive compensation with potential performance-based incentives

  • Ongoing training, coaching, and professional development

  • Supportive, growth-focused team environment

Equal Opportunity 

We celebrate diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will be considered without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, or disability.



Job Tags

Full time, Remote work, Flexible hours,

Similar Jobs

AdeIphi MedicaI Staffing

Per Diem Licensed Practical Nurse (LPN) #CP-LPN-MD-Fred Job at AdeIphi MedicaI Staffing

 ...Summary: Ref #: CP-LPN-MD-Fred Profession: Licensed Practical Nurse Job Type: Contract/Per Diem Location: Frederick, MD Start: ASAP Facility Type: SNF/ALF Shift Type: Days, Evenings, Nights Rate: $32.6/hour Requirements: Valid and active... 

J.D. Hawkins & Associates

Outpatient FM Physician Assistant Need - 4 or 5 day workweek - Mountain West Resort City! Job at J.D. Hawkins & Associates

Move to the beautiful mountain west in a ski resort city! Enjoy all of the reasons to live in New Mexico from hiking to snow skiing and don't forget all of the history and culture one can explore! Picturesque surroundings! Private, non-profit center in Northern... 

Love's Travel Stops & Country Stores

Forklift Operator Job at Love's Travel Stops & Country Stores

 ...Immediately Welcome to Loves! Forklift Operators work in a fast-paced...  ...with a winning team, join us today. No experience? No problem! We will teach you!...  ...services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative... 

General Dynamics Information Technology

Clinical Research Assistant Job at General Dynamics Information Technology

 ...Other Required:** NACLC (T3)**Job Family:** SCA**Skills:**Clinical Research,Data Compilation,Researching**Experience:**1 + years of...  ...Description:**GDIT's Military Health team is hiring a Research Assistant to support the Traumatic Brain Injury Center of Excellence (... 

Hire Our Heroes Veteran Job Board

Newspaper Delivery Job at Hire Our Heroes Veteran Job Board

Newspaper Delivery/ Distribution Opportunity[] Deliver the Tampa Bay Times Newspaper. We are looking for Independent Contractors who are willing to run their business just a few early morning hours a day, just 2 days per week. The requirements are easy; must have a Florida...