Job Description

Objective: The Receptionist/Office Administrator's role is to oversee multiple tasks related to overall office operations. This individual will coordinate general office functions, maintains physical and electronic files, supports other departments, and may be expected to work closely with each administrator to coordinate office supplies, equipment, space, etc. Reports to: Primarily - Care Team Manager - Owners Primary Responsibilities (including, but not limited to):

• Answer and screen incoming phone calls in a pleasant, courteous manner.
• Direct calls to the appropriate personnel timely and professionally.
• Perform general office functions such as sorting mail, data input, and file maintenance.
• Complete phone assessments with incoming new leads.
• Clock in/out caregivers who need assistance clocking in/out. Help maintain Caregiver/client schedule, adjust times as needed.
• Create and send client welcome packets and prospect information.
• Prepare client and caregiver files.
• Prepare packets for orientations.
• Verify complete caregiver information in the file after hiring.
• Input caregiver information into home care software. WellSky
• Assist with caregiver reference checks and criminal background checks - Guardian
• Input client leads into home care software and email the appropriate material to each.
• Ensure all information is filed correctly, organized, and easily accessible.
• Send birthday and anniversary cards to caregivers. Send birthday cards to clients.
• Compile Care Plan binders, Client Welcome Packets, Employment paperwork, and other documentation.
• Ensure all communication is sent promptly according to policy.
• Review clock-in/outs for any significant change in client status, indicate in the caregiver notes section, and adequately document the information.

This job description may be modified at any time. Other duties and responsibilities may be assigned. Qualifications

• A Minimum of at least two years of working in an office environment in an organizational setting.
• Excellent interpersonal and communication skills with clients and internal staff.
• Primary field incoming calls and direct calls to others as requested, professionally and efficiently.
• Proficient with standard office equipment
• Proficient with Microsoft software (MS Word and Excel, Adobe) Ability to learn WellSky, Relias, RingCentral, Hireology, ChatGBT or other AI resources
• Adept at reading, writing, and interpreting industry-specific documentation, policies, procedures, or manuals.
• Team player with a positive attitude and independent solid work ethic.

Job Tags

Full time, Work at office,

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