Job Description

Requisition Number: 72771

The company built on breakthroughs. ​  
Join us.​            

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​  

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​  

​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​   

Come break through with us.  

Corning’s businesses are ever evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, and automotive markets. We are changing the world with: 

• Trusted products that accelerate drug discovery, development, and delivery to save lives
• Damage-resistant cover glass to enhance the devices that keep us connected
• Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light
• Precision glass for advanced displays to deliver richer experiences 
• Auto glass and ceramics to drive cleaner, safer, and smarter transportation 

Introduction

The CAPA Systems Quality Engineer drives both external customer satisfaction and internal manufacturing compliance through corrective and preventive action (CAPA) processes.  The position requires a subject matter expert in data-driven risk mitigation and continuous process and system improvement.  This engineer will leverage data to continuously enhance systems, define and maintain clear KPIs, and promote a strong quality and customer focused culture.  Responsibilities include handling critical customer cases from start to finish, applying root cause analysis tools, training others in problem-solving methods, and developing CAPA metrics. This role collaborates with plant staff and engineering, reviews and validates SalesForce feedback, escalates key issues, and ensures effective resolution of customer concerns and future issue prevention through continuous improvement of quality systems.

Key Responsibilities

• Validate, classify, and transcribe SalesForce feedback into CAPA systems (EtQ, SharePoint, etc.)
• Coordinate with plant operations, engineering, and commercial teams to address issues
• Escalate critical matters to leadership when necessary
• Develop and monitor KPIs and action plans for customer satisfaction
• Lead training sessions on feedback processes and root cause analysis
• Lead feedback efforts to align SalesForce, SAP, and EtQ processes
• Report division quality data monthly using PowerBI, SalesForce, and ETQ
• Ensure systematic resolution of similar issues division-wide “look across all processes”
• Optimize customer quality processes and align requirements with system standards.
• Work with a team to drive Lean Principles in the Divisional Quality Processes.

Required Qualifications

• Bachelor’s degree in engineering or science
• 5+ years of manufacturing experience, time spent in a quality or process role
• Citizenship: US Citizenship required
• ISO 9001 auditor preferred
• Belt Certification: Certified master black belt (or green belt) with multiple project experience, both individually accomplished and group/multisite preferred
• Certified Quality Engineer (CQE) or equivalent certification is preferred

Desired Qualifications

• Experience with ISO 13485, 9001, AS9100, or IATF 16949 standards
• Working knowledge of PCPD, SPC, MSA, DOE, Statistics, DMAIC, and Total Quality methods
• Cross functional project management experience
• Experience with problem solving tools such as Kepner Tregoe Problem Solving & Decision Making
• Experience in processes for both job shop and continuous manufacturing
• Familiar with Sharepoint, SalesForce, SAP, PowerBi, EtQ, Camstar and WindchillC
• Customer service experience

Travel

• Approximately 25% domestic travel is expected, with the possibility of international travel as needed. Travel requirements may increase depending on project demands.

This position does not support immigration sponsorship.

The range for this position is $91,649.00 - $126,018.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. 

A job that shapes a life.  

Corning offers you the total package.  

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.

• Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
• As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
• Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.  
• Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions. 

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at accommodations@corning.com .

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