The Solutions Engineer is a service team member that focuses on consulting, educating, and estimating solutions for customers. Primary: The Solutions Engineer must be well trained and highly knowledgeable in the Intelice Solutions products and services; and able to communicate the value of the features. They will maintain regular knowledge of the latest feature releases, upgrades, and fixes. Serves customers by understanding their solutions and identifying their needs, engineering adaptations of products, equipment, and services. They specialize in product and service understanding. They use their technical skills to explain the benefits of our products or services to potential customers and to show how our products or services are better than a competitors' products. Many of the duties of a solution engineer are similar to those of a sales engineer in that they help educate customers on the value and use cases of our solutions. They must interest the client in buying our products or services, help negotiate price, and assist in completing the sale. To do this, the solution engineer gives technical presentations during which they explain the technical aspects of the product and how it will solve a specific customer problem. Secondary: The Solutions Engineer will perform the following functions when requested:
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