Job Description

The Practice Manager is responsible for the overall performance of the operational, people, and practice level goals. The ideal candidate partners closely with clinical leadership to ensure patient care, service and clinical metrics meet and exceed expectations. The ideal candidate is an individual that has a strong desire to serve others. The Practice Manager must be equally comfortable greeting patients in the waiting room, engaging with providers, leading a diverse staff, and managing a growing practice. The ideal candidate must be able to drive process improvements both operationally and assist clinically.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Leads people, coordinates, and inspires the team and achieves results under challenging circumstances.
• Provides extraordinary customer service to all internal and external customers
• Monitor's office communication and performance to ensure that medical receptionist and medical assistants operate in an efficient, accurate and customer-focused manner.
• Collaborates with leaders to conduct performance evaluations of team members and complete any required disciplinary actions.
• Monitors the number of patients and wait times to ensure proper flow of patients from check-in through appointment to check-out.
• Addresses and resolves all customer-service or team member issues.
• Closes performance gaps (metrics) by applying and executing operational strategies and tactics.
• Ensures accuracy of all incoming and outgoing information including supplies, invoices, billing requests and patient records.
• Performs other duties as assigned and modified at manager's discretion.

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