Job Description

Great people make great properties. As a shopping center developer of some of the nation’s best real estate in top markets, Macerich offers opportunities to work, grow and develop your unique talents. Apply now to help us shape the future of retail real estate while building a meaningful, rewarding, and balanced career.



The Position on our Team:

The Operations Manager is responsible for the cost-effective operation, care, preventative maintenance, and long-term preservation of the physical assets of the property. The Operations Manager enhances the value of the property by managing and directing all assigned direct reports or vendor-based resources to provide a pleasant, attractive, and safe environment for customers and retailers. The Operations Manager communicates and coordinates with all other departments, retailers, corporate partners, and governmental agencies, as necessary, in order to achieve results. It is the responsibility of the Operations Manager to ensure all Corporate Programs related to property operation are installed and working as designed. The Operations Manager partners with the General Manager in the development and implementation of all strategic initiatives and any other mall related programs, as required.

In This Role, You Will:

Physical Assets

• Supervise, per agreements, all in-house and/or outsourced service providers in the routine performance of the Landlord’s housekeeping and maintenance work.
• Implement and administer all preventative maintenance programs, including all required logs and records with service providers.
• Oversee all physical assets to ensure that they are maintained to required standards in the most economically efficient manner.
• Conduct required, regular inspections of all common area facilities/systems and report results to the General Manager.
• Review building operations and procedures and provide advice / guidance / recommendations on mechanical and construction related issues to ensure corporate programs are being followed.
• Spot check and inspect to ensure all contracted service providers are meeting all contract provisions and Landlord standards.
• Inspect and communicate property policies and procedures to tenants to ensure compliance of general aesthetics, standards of the common area, merchant storefronts, mall related physical issues and any special operational problems or activities. Respond to tenant inquiries, complaints and/or suggestions.
• All other duties as assigned.

Sustainability & Energy Control

• Manage all energy management systems to ensure daily optimal operational efficiency. This includes ensuring that all EMS programs and systems are operating as designed, the proper operation and maintenance of the physical assets of the system, vendor software maintenance and upgrades, and the correct scheduling of lights, HVAC, and all other appropriate applications.
• All other duties as assigned.

Financial

• Review and approve all financial and expense documentation, as directed by company policy.
• Manage the administration of approved budgets with a proactive approach to identify opportunities for improved performance and cost savings within the center’s operations. Focus on minimizing expenses by efficient use of work force and materials; ensure compliance to corporate procurement programs where applicable.
• All other duties as assigned.

Capital & CAM Projects

• Develop with the General Manager all owner and capital expense forecasts. Help identify and update capital planning needs for the property.
• Maintain documentation and copies of all CAPEX, construction, and other project bid processes, as directed by company policy.
• Manage all capital and owner related construction issues/projects, reporting progress throughout project to the General Manager.
• Actively manage the negotiation, approval, and monitoring of all executed contracts.
• All other duties as assigned.

Environmental Health & Safety (EHS) Programs

• Be fully responsible for the implementation and compliance of the EHS and safety program to include administration, management, and tracking all aspects of the program. Communicate with tenants regarding hazardous waste, asbestos, and emergency procedures,
• Review (with documentation) all environmental policies with mall employees and TFS Providers, to include MSDS, hazardous waste, chemical inventory, and emergency response.
• Serve as the primary role of the mall safety coordinator. Provide leadership for the company’s safety programs and policies, enforce all employee safety regulations, and conduct safety meetings with written minutes.
• All other duties as assigned.

Tenant Coordination

• Manage all tenant and landlord buildout construction projects. Serve as the primary liaison, managing relationships between mall team, merchants, contractors, architects, inspectors and local agencies and officials.
• Maintain knowledge of local building codes, permit processes and current environmental issues, as related to the property.
• Maintain working knowledge of blue line drawings and required processes, to include Autodesk Design Review.
• Conduct pre-construction and subsequent follow-up meetings with tenant contractors to regulate compliance with Rules & Regulations, specific lease requirements and timely completion of construction, as stipulated by Tenant Coordination.
• All other duties as assigned.

What You Bring to Macerich:

• Minimum of 4-7 years combined experience in facility operations and commercial construction, preferably in retail real estate sector
• Be highly self-motivated, able to prioritize multiple tasks with ease; be attentive to detail and embrace a culture of cooperation and collaboration
• Basic knowledge of Microsoft Office, to include Word, Excel, PowerPoint, and Outlook
• Ability to lift up to 20 lbs.
• Ability to climb vertical ladders in excess of 20 feet.
• Must be able to read blueprints.

Why You’ll Love Working with Us:

We know our people make us who we are, and we take pride in recruiting and retaining the best and brightest employees from all backgrounds. We recognize the value of strengthening our workforce with diverse thoughts, voices, ideas and people. This makes our company a rewarding and energizing environment to work in.

Macerich’s Total Rewards:

• Best-in-class benefits with affordable employee contribution levels
• Paid time off, including vacation time, 12 paid holidays and 80 hours of sick time annually
• 401(k) match with immediate vesting
• Ability to purchase company stock at a 15% discount
• 24 paid volunteer hours and employer charitable match
• Employee Assistance Program
• Career-development resources
• Comprehensive wellness program including Calm Health and ClassPass memberships
• Remote Fridays
• And more

Who We Are:

Macerich is one of the country's leading owners, operators, and developers of major retail real estate (NYSE:MAC). Our high-quality retail properties in many of the most affluent and densely populated U.S. markets set Macerich apart. By bringing communities together, we create long-term value for our shareholders, partners and customers. As we work together to achieve our mission, our shared values drive our progress: Excellence, Relationships, Optimism, Integrity, Empowerment and Fun.
Macerich is an Equal Opportunity Employer committed to employing a diverse workforce. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status or disability.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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