Job Description

Job Description: Office Administrative Assistant
Location: Phoenix, MD
Salary: $20–$25 per hour
Employment Type: Full-Time
Overview: We are seeking a detail-oriented and experienced Office Administrative Assistant to join our team in the plumbing and water treatment industry. The ideal candidate will have a strong background in customer service, scheduling, and office management, with knowledge of Maryland locations to support our operations effectively.

Key Responsibilities:
* Scheduling & Coordination: Manage and coordinate service schedules for technicians, ensuring efficient allocation of resources and timely customer appointments.
* Customer Service: Act as the primary point of contact for clients, addressing inquiries, resolving issues, and maintaining high customer satisfaction.
* Administrative Support: Perform general office tasks, including data entry, filing, answering phones, and managing correspondence.
* Office Management: Oversee office operations, including inventory management of office supplies, coordinating with vendors, and ensuring a well-organized work environment.
* Documentation & Reporting: Maintain accurate records of service calls, customer interactions, and other administrative activities. Prepare reports as needed.
* Local Knowledge: Utilize familiarity with Maryland locations to assist in route planning and customer communications.

Qualifications:
* Experience:
* Minimum of 2 years of administrative experience in the plumbing or water treatment industry.
* Proven customer service representative (CSR) experience.
* Office management experience preferred.
* Skills & Knowledge:
* Strong organizational and multitasking abilities.
* Proficiency in scheduling and calendar management.
* Excellent communication skills, both verbal and written.
* Familiarity with Maryland geography and locations.
* Attributes:
* Detail-oriented with a proactive approach to problem-solving.
* Ability to work independently and as part of a team.
* Professional demeanor and strong interpersonal skills.

Requirements:
* High school diploma or equivalent; additional certifications in office administration or related fields are a plus.
* Must be able to work in-office in Phoenix, Maryland.
* Previous industry experience in plumbing or water treatment is mandatory. Overall home improvement industry experience will be considered.

Benefits:
* Competitive hourly wage ($20–$25/hour).
* Opportunities for growth within the company.
* Supportive and collaborative work environment.

Job Tags

Hourly pay, Full time, Work at office, Local area,

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