HVAC- Technical Services Rep Job at Mestek, Inc, Westfield, MA

c2NRWTFMSkpobWFxZm16THhHRXM0TWNDc1E9PQ==
  • Mestek, Inc
  • Westfield, MA

Job Description

Scope of Position: Reporting to the Technical Resources Manager, responsibilities include providing technical call support for all of our customers, sales representatives, and OEM accounts. This position also interfaces daily with the customer service, engineering and product management departments. Essential Duties and Responsibilities: List what the person must do to perform the job to meet standards regarding equipment selection, installation and operation Investigates, verifies and makes recommendations for special applications, operation and performance of products Provides first contact and follow through to resolution for problem jobs Provides written reports for distribution to engineering and manufacturing Provides product quality testing, supported by reports to the appropriate departments Provides technical assistance and information on products and equipment by telephone, facsimile, E-mail, and standard mail correspondence in response to customer inquiries Travel to job sites as needed and helps our customers resolve issues varying in nature that may require hands-on work as required or requested by Manager Enters technical call logs into database to inform engineering and manufacturing of product issues Performs other similar or related duties as required Position Requirements: The Technical Service Representative must possess the minimum knowledge listed below: Associate's Degree or advanced technical schooling Minimum five years field experience, with emphasis on strong customer service Proficiency in computer software including Word, Excel, PowerPoint and Outlook Excellent verbal, written and analytical skills Willingness to travel periodically Ability to lift 60lbs intermittently, with repetitive bending, reaching and twisting

Job Tags

Similar Jobs

Maania Consultancy Services

Cloud Architect (Azure, AWS) with TS/SCI Job at Maania Consultancy Services

 ...Primary Responsibilities: Architect, design, and implement multi-cloud (Azure, AWS, hybrid) solutions that meet DoD mission objectives...  ...teams to align architectures with DISA STIGs, DoD Cloud Computing SRG (IL4/IL5), NIST 800-53, and FedRAMP High baselines. Provide... 

Sysco

CDL A Local Delivery Truck Driver - Hiring Immediately Job at Sysco

Job Summary:Sysco has immediate job openings for dependable local CDL A Delivery Truck Driver to safely and efficiently operate a tractor-trailer and manually unload/deliver various products (meats, produce, frozen foods, groceries, dry goods, supplies, etc.) to customer...

Staffmax Staffing & Recruiting

Warehouse Packer Job at Staffmax Staffing & Recruiting

 ...Staffmax is currently assisting our client in hiring Warehouse Packers for a 2-month contract. This role is ideal for individuals who take pride in precision, enjoy hands-on tasks, and thrive in a clean, well-organized team setting. Contract Length: 2 MonthsLocation... 

The National Center for Urban Solutions NCUS

Freelance Writer Job at The National Center for Urban Solutions NCUS

 ...families across the country. Position Overview We are seeking Freelance Writers to develop high-quality, mission-driven content that...  ..., partnerships, credentialing, and career placements. Write engaging content that supports financial literacy and wealth-building... 

System One

Accounting Manager Job at System One

 ...Job Title: Accounting Manager Location: Southeast Houston, TX Type: Direct Hire Compensation: $80,000 $100,000...  ...ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help...