Scope of Position: Mestek, Inc, a leading HVAC equipment manufacturer, is seeking an experienced HVAC Technical Service Representative to provide technical support for our HVAC products, including troubleshooting, application assistance, and system optimization. This role is primarily focused on providing post-sales support via phone, email, and remote diagnostics, helping customers, contractors, and field technicians resolve issues quickly and efficiently. As a key member of the technical support team, you will be the go-to person for troubleshooting product issues, answering technical questions, and guiding customers through HVAC system configurations, installations, and control operation. The ideal candidate will have hands-on experience with HVAC products, a strong understanding of system operations, and the ability to resolve issues efficiently. Key Responsibilities: Provide phone-based and email support to customers, field technicians, and contractors on troubleshooting HVAC system issues, focusing on electrical, and controls-related problems. Develop and maintain a deep technical understanding of Mestek control systems and related HVAC products. Verify control system functionality through hands-on testing and analysis to ensure reliable operation. Collaborate with the engineering team to create and update technical manuals, installation guides, and product documentation. Occasionally provide training to customers or field technicians to improve their understanding of product functionality and best practices. Record and document support cases in the ticketing system, ensuring a complete log of the issue and resolution for future reference. Perform other similar or related duties as required or requested Position Requirements Associate's degree or technical school certification in HVAC or a related field. Strong understanding of HVAC system operation, components, and real-world applications. Familiarity with industry-standard communication protocols such as BACnet, LonWorks, Modbus, and N2. Hands-on experience with control systems, including relay logic and analog signals (0-10V, 4-20mA). Proficient in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint. Comfortable working directly with customers to diagnose and resolve complex technical issues. Highly organized, self-motivated, and capable of analyzing technical problems with clear communication. Willing and able to travel domestically on an as-needed basis.
...to build a modern data platform that is secure, self-service, and production-grade.**What You Will Do**+ **Operate and Improve Databricks** : Own Databricks platform lifecycle-including automation, workspace governance, job orchestration, and cost optimization.+ **Design...
...looking to make a real difference in people's lives while advancing your career? Look no further! We're seeking a talented and dedicated PTA to join our dynamic team. Why You'll Love This Opportunity: Competitive Salary and Comprehensive Benefits Package Career...
...READY FOR A NEW CAREER? INDEPENDENT CLAIMS ADJUSTERS WANTED! Are you an experienced Independent Insurance Claims Adjuster looking to join a growing roster of top professionals? Or are you ready to transition into this exciting and rewarding career? MileHigh Adjusters...
...JOB SUMMARY The Physician Assistant (PA) Geriatric is a licensed, certified, non-physician healthcare provider who effectively renders... ...Participate as part of a care team to extend access for patients Telemedicine days with remote opportunities Support & Resources:...
Established in 2009, Impact Fire Services was the vision of a group of experienced industry... ...programs for fire sprinkler, fire alarm and inspection positions+ Opportunity to... ...industry**JOB SUMMARY:**This position is a design position and reports to the Fire Sprinkler...