Hotline Representative (Night Shift, $20/hour) Job at ProPivotal Staffing, Framingham, MA

dHNNZjFybEpqbWF1ZTJ2SXhXd3A0OFFJdFE9PQ==
  • ProPivotal Staffing
  • Framingham, MA

Job Description

Hotline Representative (Night Shift, $20/hour)

About the opening:

  • Overnight shifts
  • Pay: $20/hr
  • Part Time shifts
  • Training in Framingham office, then hybrid work arrangement after

Responsibilities:

  • Answer calls from individuals facing mental health issues, crises, suicidal thoughts, and other stressful situations
  • Show extreme empathy and remain non-judgmental to assist callers effectively
  • De-escalate situations with the support of the call site supervisor
  • Be prepared to call 911 on behalf of the caller in emergencies

Requirements:

  • High school degree
  • Experience with data gathering techniques
  • Proficient with Microsoft Office, Word, Excel, databases, and other software systems
  • Ability to deescalate crisis situations while maintaining composure
  • Must attend training in Framingham, MA
  • Mac (Google Chrome access) or PC, strong Wi-Fi, headphones with microphone compatible with computer
  • Quiet workspace for working from home for remote shifts

Preferred Requirements:

  • Prior telephone/call-center experience focused on emotional support

There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.

ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

Job Tags

Part time, Second job, Work at office, Remote work, Shift work,

Similar Jobs

Saddle & Cycle Club

Dishwasher / Steward Job at Saddle & Cycle Club

 ...Job Title: Dishwasher / Steward Department: Food Reports to: Sous Chef Direct Reports: None FLSA: Hourly, Non-Exempt General Summary: The Dishwasher is responsible for removing soiled plates and flatware from tables, washing them thoroughly, and resetting... 

New York Psychotherapy and Counseling Center

Front Desk Receptionist (Bilingual) Job at New York Psychotherapy and Counseling Center

 ...Workplace Culture Job Description The Front Desk Receptionist performs routine clerical and administrative work in...  ...appointments for clients Provide prescribers with both in-person and virtual support. Assist prescribers and other staff to ensure... 

NavitsPartners

Registered Nurse (RN) - Mother Baby (Couplet Care / CWR) - 25-34675 Job at NavitsPartners

 ...Job Title: Registered Nurse (RN) Mother Baby (Couplet Care / CWR) Location -Bricktown, NJ Position Summary The Registered Nurse (RN) is responsible for delivering safe, high-quality nursing care to postpartum mothers and newborns. The RN collaborates with physicians... 

Serverless Guru LLC.

AWS Solutions Architect (Remote) Job at Serverless Guru LLC.

 ...skilled and experienced AWS Solutions Architect to join our dynamic team. The ideal candidate will have a deep understanding of cloud computing technologies, particularly Amazon Web Services (AWS), and possess the ability to design, implement, and manage scalable, secure... 

Alger Management, Ltd.

SMID Cap Equity Research Analyst - Industrials/Consumer Job at Alger Management, Ltd.

 ...A leading investment management firm in New York is seeking an Equity Research Analyst focusing on the small/mid-cap sectors of industrials and consumer goods. The ideal candidate will have over 5 years of relevant experience and a strong analytical background. Responsibilities...