Responsibilities:

In the Field:

Installation, Maintenance, and Repair:
Perform on-site installation, commissioning, preventative maintenance, and emergency repairs of food processing, packaging, or commercial kitchen equipment.
Diagnose and troubleshoot mechanical, electrical, and control system issues.
Perform equipment inspections and generate detailed service reports.
Ensure equipment operates according to specifications and safety standards.
Customer Service and Support:
Provide exceptional customer service and technical support to clients.
Train customers on equipment operation and maintenance procedures.
Respond to customer inquiries and resolve technical issues in a timely and professional manner.
Build and maintain strong customer relationships.

In the Production Facility:

CAD Design and Technical Documentation:
Utilize SolidWorks or AutoCAD to create and modify equipment layouts, assembly drawings, and schematics.
Assist in the development of technical documentation, including manuals, procedures, and service bulletins.
Generate accurate and detailed drawings for site planning, equipment modifications, and custom solutions.
Document as built changes on existing drawings.
Inventory Management:
Maintain accurate inventory of spare parts and tools.
Order and manage parts as needed for service calls and projects.

General:

Safety Compliance:
Adhere to all safety regulations and company policies.
Promote a safe working environment for yourself and others.
Reporting:
Complete accurate and timely service reports, expense reports, and other required documentation.

Qualifications:

Bachelor's degree or equivalent technical certification in Mechanical Engineering, Electrical Engineering, Mechatronics, HVACR, or a related field preferred.
Minimum of 5 years of experience in field service or engineering within any automated equipment industry, preferably food processing equipment or semiconductor equipment
Strong mechanical and electrical troubleshooting skills.
Proficiency in reading and interpreting electrical schematics and mechanical drawings.
Hands-on experience with industrial process equipment; food processing, packaging, or commercial kitchen equipment is a plus.
Proficiency in using SolidWorks or AutoCAD for 2D and 3D design.
Excellent problem-solving and analytical skills.
Strong communication and customer service skills.
Ability to work independently and as part of a team.
Valid driver's license and ability to travel extensively.
Ability to lift and move heavy equipment or work on a ladder for brief periods of time.
Knowledge of food safety regulations is a plus.

Preferred Skills:

Experience with PLC programming and troubleshooting.
Knowledge of sanitary design principles.
Experience with welding and fabrication is a plus.
Experience with specific food equipment types, such as ovens, fryers, packaging machines, refrigeration, or processing lines.