Job Description
Responsibilities:
In the Field:
- Installation, Maintenance, and Repair:
- Perform on-site installation, commissioning, preventative maintenance, and emergency repairs of food processing, packaging, or commercial kitchen equipment.
- Diagnose and troubleshoot mechanical, electrical, and control system issues.
- Perform equipment inspections and generate detailed service reports.
- Ensure equipment operates according to specifications and safety standards.
- Customer Service and Support:
- Provide exceptional customer service and technical support to clients.
- Train customers on equipment operation and maintenance procedures.
- Respond to customer inquiries and resolve technical issues in a timely and professional manner.
- Build and maintain strong customer relationships.
In the Production Facility:
- CAD Design and Technical Documentation:
- Utilize SolidWorks or AutoCAD to create and modify equipment layouts, assembly drawings, and schematics.
- Assist in the development of technical documentation, including manuals, procedures, and service bulletins.
- Generate accurate and detailed drawings for site planning, equipment modifications, and custom solutions.
- Document as built changes on existing drawings.
- Inventory Management:
- Maintain accurate inventory of spare parts and tools.
- Order and manage parts as needed for service calls and projects.
General:
- Safety Compliance:
- Adhere to all safety regulations and company policies.
- Promote a safe working environment for yourself and others.
- Reporting:
- Complete accurate and timely service reports, expense reports, and other required documentation.
Qualifications:
- Bachelor's degree or equivalent technical certification in Mechanical Engineering, Electrical Engineering, Mechatronics, HVACR, or a related field preferred.
- Minimum of 5 years of experience in field service or engineering within any automated equipment industry, preferably food processing equipment or semiconductor equipment
- Strong mechanical and electrical troubleshooting skills.
- Proficiency in reading and interpreting electrical schematics and mechanical drawings.
- Hands-on experience with industrial process equipment; food processing, packaging, or commercial kitchen equipment is a plus.
- Proficiency in using SolidWorks or AutoCAD for 2D and 3D design.
- Excellent problem-solving and analytical skills.
- Strong communication and customer service skills.
- Ability to work independently and as part of a team.
- Valid driver's license and ability to travel extensively.
- Ability to lift and move heavy equipment or work on a ladder for brief periods of time.
- Knowledge of food safety regulations is a plus.
Preferred Skills:
- Experience with PLC programming and troubleshooting.
- Knowledge of sanitary design principles.
- Experience with welding and fabrication is a plus.
- Experience with specific food equipment types, such as ovens, fryers, packaging machines, refrigeration, or processing lines.
Job Tags