Job Description

Responsibilities:

In the Field:

• Installation, Maintenance, and Repair:
• Perform on-site installation, commissioning, preventative maintenance, and emergency repairs of food processing, packaging, or commercial kitchen equipment.
• Diagnose and troubleshoot mechanical, electrical, and control system issues.
• Perform equipment inspections and generate detailed service reports.
• Ensure equipment operates according to specifications and safety standards.
• Customer Service and Support:
• Provide exceptional customer service and technical support to clients.
• Train customers on equipment operation and maintenance procedures.
• Respond to customer inquiries and resolve technical issues in a timely and professional manner.
• Build and maintain strong customer relationships.

In the Production Facility:

• CAD Design and Technical Documentation:
• Utilize SolidWorks or AutoCAD to create and modify equipment layouts, assembly drawings, and schematics.
• Assist in the development of technical documentation, including manuals, procedures, and service bulletins.
• Generate accurate and detailed drawings for site planning, equipment modifications, and custom solutions.
• Document as built changes on existing drawings.
• Inventory Management:
• Maintain accurate inventory of spare parts and tools.
• Order and manage parts as needed for service calls and projects.

General:

• Safety Compliance:
• Adhere to all safety regulations and company policies.
• Promote a safe working environment for yourself and others.
• Reporting:
• Complete accurate and timely service reports, expense reports, and other required documentation.

Qualifications:

• Bachelor's degree or equivalent technical certification in Mechanical Engineering, Electrical Engineering, Mechatronics, HVACR, or a related field preferred.
• Minimum of 5 years of experience in field service or engineering within any automated equipment industry, preferably food processing equipment or semiconductor equipment
• Strong mechanical and electrical troubleshooting skills.
• Proficiency in reading and interpreting electrical schematics and mechanical drawings.
• Hands-on experience with industrial process equipment; food processing, packaging, or commercial kitchen equipment is a plus.
• Proficiency in using SolidWorks or AutoCAD for 2D and 3D design.
• Excellent problem-solving and analytical skills.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• Valid driver's license and ability to travel extensively.
• Ability to lift and move heavy equipment or work on a ladder for brief periods of time.
• Knowledge of food safety regulations is a plus.

Preferred Skills:

• Experience with PLC programming and troubleshooting.
• Knowledge of sanitary design principles.
• Experience with welding and fabrication is a plus.
• Experience with specific food equipment types, such as ovens, fryers, packaging machines, refrigeration, or processing lines.

Job Tags

Similar Jobs