Job Description

Position Summary

The Events Manager for the San Francisco Design Center (SFDC) is responsible for driving, coordinating, and executing all events across the Design Center campus, including showroom activations, industry programs, tenant-facing events, and building-wide initiatives. This role blends sales, planning, and hands-on execution to deliver polished, design-forward experiences that reflect SFDC’s creative environment and Infuse Hospitality’s service standards.

The Events Manager partners closely with building management, showrooms, culinary teams, restaurant operations, and senior leadership to ensure every event is well-organized, financially sound, and executed with an exceptional guest experience.

Key Responsibilities

1. Event Sales & Business Development

1. Respond promptly and professionally to all SFDC event inquiries.
2. Conduct site tours, tastings, and client meetings to secure new business.
3. Develop proposals, pricing packages, contracts, and event orders aligned with building and company standards.
4. Prospect new business opportunities including design firms, corporate partners, showroom clients, and industry groups.
5. Build and maintain strong relationships with repeat clients, showroom partners, and key building stakeholders.

2. Event Planning & Coordination

1. Serve as the primary client contact from initial inquiry through post-event follow-up.
2. Gather and confirm all event details including menus, timelines, layouts, audiovisual needs, and staffing plans.
3. Create and distribute Banquet Event Orders (BEOs) / Event Sheets to internal teams.
4. Collaborate with culinary, beverage, operations, and facilities teams to ensure feasibility and clarity.
5. Maintain an up-to-date event calendar and ensure all financial deadlines, guarantees, and requirements are met.

3. Event Execution

1. Oversee on-site event execution from setup through breakdown.
2. Act as the primary on-site liaison for clients, vendors, and building management.
3. Lead pre-shift staff briefings reviewing timelines, service notes, VIPs, and special requests.
4. Troubleshoot challenges in real time with a calm, solution-oriented approach.
5. Ensure all visual, service, and brand standards are consistently upheld.

4. Financial & Administrative Responsibilities

1. Prepare event estimates, final invoices, and related billing documentation.
2. Track event revenue, labor, and cost of goods to support profitability goals.
3. Assist with monthly forecasting and budgeting for the events program.
4. Ensure timely and accurate processing of deposits, payments, and adjustments.
5. Maintain accurate and organized event records within the event management system.
6. Tripleseat experience is a plus.

5. Team Leadership & Staff Coordination

1. Supervise and direct event captains, servers, bartenders, and support staff during events.
2. Provide clear pre-shift guidance on event flow, guest expectations, and assignments.
3. Foster a professional, collaborative, and solutions-oriented team environment.
4. Identify staffing needs and coordinate with scheduling or HR teams for proper coverage.
5. Support training and development initiatives for new and existing event staff.

6. Budgeting, Invoicing & Recordkeeping

1. Prepare and manage event budgets aligned with approved proposals.
2. Review vendor invoices, client deposits, and final billing for accuracy.
3. Track event-related expenses and complete post-event reconciliations.
4. Ensure all contracts, agreements, and documentation are filed per company policy.
5. Support financial accountability through accurate reporting in R365 or applicable systems.

7.Vendor & Partner Relations

1. Coordinate vendor logistics including glass and linen rentals, staffing agencies, florals, audiovisual, and transportation etc.
2. Ensure vendors are properly briefed on load-in/load-out times, access restrictions, and site expectations.
3. Verify vendor compliance with insurance and safety documentation requirements.
4. Evaluate vendor performance and provide recommendations for future partnerships.

8. Brand Standards & Guest Experience

1. Ensure all events reflect the Tapestry Bistro & Bar brand identity, tone, and quality standards.
2. Maintain consistency in presentation, décor, service style, and overall guest experience.
3. Collect post-event feedback and identify opportunities for improvement.
4. Champion a culture of hospitality, service excellence, and continuous improvement.

9. Compliance, Safety & Risk Management

1. Ensure staff adherence to safety, sanitation, and alcohol service regulations.
2. Confirm compliance with all city, county, and state food and beverage requirements.
3. Communicate emergency procedures to staff prior to events.
4. Report incidents, accidents, or property damage promptly to HR and leadership.

10. Communication & Reporting

1. Provide event recaps and debriefs to leadership following major events.
2. Maintain open communication with culinary, operations, and administrative teams.
3. Participate in weekly planning meetings and project reviews.
4. Share client and vendor feedback to inform operational improvements.

11. Professional Conduct & Confidentiality

1. Represent Tapestry Bistro & Bar with integrity, professionalism, and discretion.
2. Maintain confidentiality of client information, internal discussions, and company data.
3. Demonstrate sound judgment when handling sensitive situations.
4. Foster a respectful, inclusive, and collaborative work environment.

Cross-Functional Collaboration

1. Partner with the General Manager, Chef, and Operations teams for seamless execution.
2. Coordinate with Marketing on promotional events and branded experiences.
3. Work with Facilities/Engineering and Building Management on logistics and access needs.
4. Communicate with Finance and Accounting regarding billing and month-end processes.

Post-Event Responsibilities

1. Conduct post-event walkthroughs to ensure spaces are restored.
2. Send thank-you emails and follow-ups within 24 hours of each event.
3. Collect and document client feedback.
4. Complete Event Recap forms and share highlights and opportunities with leadership.

Qualifications

1. 3–5 years of event management experience in hospitality, hotel, catering, restaurant or design-focused environments.
2. Strong understanding of event sales, planning, and execution workflows.
3. Excellent organizational, communication, and client-service skills.
4. Ability to manage multiple events in a fast-paced environment.
5. Proficiency in event management software; Tripleseat preferred.
6. Ability to stand for extended periods and lift up to 30 lbs during event execution.
7. ServSafe, Allergen, and Responsible Alcohol Service certifications preferred (or obtained within 30 days).

Key Competencies

1. Hospitality-driven communication and professionalism
2. Strong organizational skills and attention to detail
3. Creative problem-solving
4. Collaborative leadership presence
5. Revenue awareness and strategic thinking
6. Strong aesthetic sensibility aligned with design-forward spaces

Schedule & Work Expectations

1. Flexible schedule including weekdays, evenings, weekends, and holidays as needed.
2. On-site presence required for the majority of events.
3. Availability to respond to urgent client or operational needs outside standard business hours.

Compensation & Benefits

1. Salary: $80,000 annually
2. Benefits: Health, dental, vision, PTO, and 401(k) eligibility per company policy

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