Job Description

JOB SUMMARY

The Epicor System Analyst will be accountable for the comprehensive management of the Epicor ERP system, including its configuration, maintenance, and optimization to support the company's manufacturing operations. This role involves working directly with various departments to ensure the ERP system effectively supports their needs, troubleshooting technical issues, and implementing system enhancements to drive operational efficiency. The ideal candidate will have strong technical skills, as well as the ability to analyze data and make strategic recommendations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• ERP System Management: Oversee the end-to-end administration of the Epicor ERP system, including its installation, configuration, and ongoing maintenance using Epicor admin console. Ensure the system operates efficiently and meets the company's manufacturing needs.
• System Integration: Oversee the integration of Epicor ERP with new acquisitions, other internal systems Quick Ship, BarTender, ECM, DMT, Rest API and external applications to streamline operations and improve data flow.
• User Support and Training: Manage incoming ERP tickets and provide expert technical support to users across the organization, troubleshoot and resolve system issues, and manage user access and security protocols.
• Customization and Development: Lead the customization and development of Epicor ERP to meet specific business requirements, including the creation of custom reports, workflows, and business logic. Utilize Epicor's development tools, such as Epicor Application Studio.
• Data Management: Manage data integrity and consistency within the ERP system, including performing data migration, DMT and validation
• System Upgrades: Plan and execute system upgrades, patches, and enhancements with minimal disruption to manufacturing operations. Ensure all upgrades align with business objectives and compliance requirements.
• Documentation and Reporting: Maintain detailed documentation of system configurations, processes, and procedures.

REQUIRED SKILLS / ATTRIBUTES

• Epicor ERP Proficiency: At least 5 years of experience with Epicor ERP systems, including specific knowledge of Epicor Kinetic, Epicor 10, and a deep understanding of its manufacturing modules and functionalities.
• SQL and Reporting: Advanced skills in SQL for database querying and reporting. Experience with Epicor's reporting tools, such as Business Activity Queries (BAQs), SSRS, Power BI, and Rest API.
• Integration Experience: Proven experience with integrating Epicor ERP with other systems and third-party applications to ensure seamless operation.
• Technical Support Skills: Strong troubleshooting abilities and experience providing high-level technical support to end-users.
• Project Management: Capable of managing projects related to system upgrades, implementations, and process improvements.
• Analytical Skills: Excellent problem-solving skills with a focus on detail-oriented analysis.
• Technical Skills: Strong Technical skills with server, admin, behind-the-scenes system management.
• Communication: Strong verbal and written communication skills, with the ability to translate technical information for non-technical users.
• Collaboration: Ability to work effectively with diverse teams and manage multiple projects simultaneously.
• Performs as a member of an application support team for ERP systems users throughout the County
• Designs, develops and maintains reports used by technical staff and ERP systems users
• Designs, develops and maintains automated workflow processes
• Works with ERP systems users and management to determine appropriate system configuration and set up
• Assists ERP systems users with data conversion
• Assists with testing new releases of ERP systems prior to use in a production environment
• Creates documentation and procedures guidelines for ERP systems users
• Analyzes and troubleshoots ERP system issues reported by end users

EDUCATION & EXPERIENCE

• Manufacturing Experience: Prior experience in a manufacturing environment with a solid understanding of manufacturing processes and terminology.
• Education: Bachelor’s degree in information technology, Computer Science, or a related field. Master's Degree is a plus.
• 5 years minimum of Epicor 10 or higher required

PHYSICAL JOB REQUIREMENTS

• Regularly required to sit the duration of workday, 8-9 hours.
• Frequently may lift, push or pull up to 45 lbs.
• Frequently required to walk, stand, stoop, kneel, reach or bend.
• Frequently required to perform repetitive hand movements when doing computer work.
• Specific vision abilities required by this job include close vision in which 20/20 vision or corrected vision to 20/20 vision is required.

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