Customer Service / Dispatcher Job at SRV Refrigeration, Denver, CO

dHNJWTBMWk9qRzJxZVdQSXcyZ3Q1OE1GdWc9PQ==
  • SRV Refrigeration
  • Denver, CO

Job Description

Overview
At  SRV Refrigeration , we’re revolutionizing the refrigeration and HVAC industry with innovative solutions and forward-thinking technology. As a new and rapidly growing company, we pride ourselves on delivering high-quality results while fostering a supportive and collaborative work environment.
If you’re ready to grow your career and work on impactful projects, SRV Refrigeration is the place for you!

Location: State of CO
Job Type: Full-Time
Pay Range: $20–$25/hour (based on experience)
Benefits:
  • Health, Dental, and Vision Insurance
  • 401(k) with Company Match
  • Paid Time Off (PTO)and Paid Holidays

Job Description
The Dispatcher Coordinator position for SRV involves managing the scheduling and coordination of service calls, ensuring that technicians are dispatched efficiently to handle customer issues. Here are some of the key responsibilities and skills for this role: 

Responsibilities:
• Assign service calls to technicians based on location, skill level, and urgency.
• Monitor technician routes and timeframes to ensure timely responses to customers.
• Adjust schedules as necessary due to emergencies or delays.
• Serve as the point of contact for customers to schedule service or follow up on ongoing jobs.
• Communicate with clients to provide updates on service times and resolve any concerns.
• Ensure accurate record-keeping of work orders, including details about customer issues, technician actions, and parts used.
• Maintain service logs and ensure technicians submit reports after each job.
• Communicate with field technicians to provide them with necessary updates, tools, or instructions.
• Track technician locations and provide real-time assistance as needed.
• Address any scheduling conflicts, delays, or issues with service calls.
• Handle emergency situations that may require immediate attention from technicians.

Skills and Qualifications:
• Strong ability to prioritize and manage multiple service calls and technicians.
• Ability to adapt quickly to changes and keep everything running smoothly.
• Excellent communication skills, both verbal and written, to effectively interact with customers and technicians.
• Ability to relay information clearly and concisely.
• Ability to resolve issues related to scheduling conflicts, technician availability, and customer complaints.
• Careful attention to job details and accuracy in records, including managing service calls and ensuring proper documentation.
• Familiarity with commercial refrigeration systems is a plus, as it will help understand the nature of the service calls and assist in dispatching appropriately.
• Prior experience in a dispatcher or coordinator role, especially in service industries, would be beneficial.

Work Environment:
• The position is temporarily remote based, Monday - Friday, 8 am - 5 pm, with close coordination between the field technicians and the customer service or operations teams.

Job Tags

Holiday work, Full time, Immediate start, Monday to Friday,

Similar Jobs

QualDerm Partners

Practice Manager Job at QualDerm Partners

 ...while creating a rewarding work environment for our providers and employees. Essential Duties and Responsibilities The Practice Manager is responsible for their assigned site(s), overseeing the operational effectiveness of the practice in a manner that maximizes... 

Changshu Longteng Special Steel Co., Ltd.

Korean Market Sales Manager Job at Changshu Longteng Special Steel Co., Ltd.

Job Responsibilities1. We are looking for a sales manager in Korea to help promote and sell our special steel products.2. Be positive and independent, think confidently, and have team spirit.3. Honest and hardworking4. Major in international trading/ and have relative...

PwC

Deals - Financial Due Diligence - Senior Associate Save for Later Remove job Job at PwC

 ...knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the...  ...how we work: PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship... 

Apex Solutions

Videographer Job at Apex Solutions

The position requires interaction with our marketing, customer service, operations, sales, and technology teams to ensure that our website, social media, collateral, and other communications accurately reflect our brand. Our ideal candidate is full of ideas about how to...

Pilot Flying J

Restaurant Assistant General Manager Job at Pilot Flying J

 ...Description Pilot Flying J is seeking highly-skilled, experienced Restaurant Assistant Manager to assist in running our high-volume, quick...  ...a positive work environment for team members Expedite food service and assist with food preparation Ensure high level of...