Job Description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

What does a successful Payment Exceptions Manager do at Fiserv?

The Settlement Controls & Solutions (SCS) team is responsible for the daily analysis, cash requirements and settlement to Fiserv clients. This team interacts with other Fiserv business units and client delivery teams.  As a major component in the daily operations workflow for funds movement, the team carries a strong understanding of cash in transit and how it relates to the client’s revenue and expense reporting.

As a Payment Exceptions Manager, you will oversee leading a team of analysts and ensuring the accurate and timely resolution of various exception types within Settlement Controls & Solutions (SCS). You will need to have a strong understanding of reconciling financial transaction exceptions, identifying discrepancies, and maintaining data accuracy. You will collaborate with both internal and external teams, oversee reconciliation processes, and provide strategic guidance to optimize account reconciliation processes.

What you will do:

• Establish proper oversight of a team responsible for the resolution of transaction discrepancies between institutions, especially in the settlement of payments exceptions.
• Ensure daily reconciliation function are done completely and accurately.
• Monitor and analyze reconciliation output and KPI’s for decision making purposes.
• Contribute critical feedback on client implementations, projects, initiatives, etc. to ensure successful operationalization.
• Promote and manage a team culture of consistent process improvement.
• Provide guidance and coaching to team members related to day-to-day functions as well as career growth and development.

What you will need to have:

• Experience in payments exceptions, reconciliation, banking, or payments industry background
• Advanced proficiency with Microsoft Office 360
• 6+ year of an equivalent combination of educational, work and/or military experience

What would be great to have:

• Bachelors degree
• Knowledge of different card and debit network brands - VISA, Mastercard, AMEX, Discover, etc.
• General accounting experience
• Experience in conceptualizing innovative approaches to modernize processes
• Experience working closely with internal departments to understand and address business problems and issues
• Experience in PowerBI, or other relevant data analysis tools

Important info about this role: 

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding.
• Ability to travel up to 25%
• In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.

Perks at work: 

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program. 
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

Salary Range:

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact  AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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