Job Description
Position: Chief Operating Officer (COO)
We are seeking a dynamic and experienced Chief Operating Officer (COO) to join our leadership team and play a pivotal role in managing the daily operations, driving operational efficiency, and supporting strategic growth initiatives. This is a unique opportunity to shape the future of a fast-growing firm, ensuring that we scale effectively while maintaining a premier client experience.
Role Overview: As the COO, you will be responsible for designing and optimizing the operational framework of the firm, ensuring scalability and efficiency as we grow. Reporting directly to the CEO, you will oversee a range of administrative and support functions, aligning operational activities with the strategic vision of the organization. You will also lead initiatives to enhance the overall client experience and support operational excellence across the firm.
This is an exciting leadership role where you'll be instrumental in managing operations, compliance, and administrative functions, and you will work closely with senior leadership to drive the firm's growth. You will ensure the firm continues to thrive in a rapidly evolving environment while maintaining a client-centric, process-driven approach.
Key Responsibilities:
Strategic Leadership & Innovation:
Partner with the CEO and executive team to execute the firm's strategic business plan, aligning operational goals with the company's vision and values.
Develop and implement firm-wide policies and procedures that adhere to regulatory standards and industry best practices.
Lead the administration and support functions, including compliance, human resources, and financial controls.
Design scalable operational frameworks that support growth, adaptability, and efficiency.
Continuously optimize the organizational structure to maintain operational excellence and support long-term sustainability.
Operational Excellence:
Establish and monitor performance metrics to ensure efficiency and quality across teams.
Lead the development and communication of streamlined processes to promote accountability and drive operational performance.
Oversee technology initiatives to enhance operational capabilities, ensuring we maintain a competitive edge.
Collaborate with the Director of Finance + Operations to develop budgets, manage facilities, and maintain strong vendor relationships.
Assume the leadership role in compliance, ensuring the firm adheres to all regulations and quality standards, in partnership with internal teams and external compliance partners.
Client Experience:
Uphold and enhance the firm's commitment to premier client service, implementing systems and standards to ensure exceptional service delivery.
Work closely with advisory, client service, investment management, and marketing teams to ensure smooth coordination and impactful client interactions.
Lead initiatives that drive high-quality service deliverables and support firm-wide growth objectives.
Strategic Growth Initiatives:
Identify, evaluate, and lead acquisition opportunities, conducting operational and financial due diligence.
Collaborate with leadership and integration teams to successfully onboard new advisors, teams, and clients.
Expand the firm's presence in new markets, positioning the organization as a leader in wealth management for high-net-worth individuals and families.
Human Resources & Team Development:
Oversee and manage the Human Capital program, ensuring compliance with labor laws and fostering a positive and inclusive workplace culture.
Partner with the Chief People and Culture Officer (CPCO) to attract, onboard, and develop top talent, aligning them with the firm's values.
Lead and develop teams across Operations, Technology, Finance, and Compliance functions.
Requirements:
Proven experience as a Chief Operating Officer, Director of Operations, or similar senior leadership role within the financial services sector.
Minimum 10-15 years of experience in financial services, wealth advisory, investment management, or a related field. Experience with national RIAs or multi-family offices is highly preferred.
Strong understanding of financial services operations, compliance, data analysis, and performance metrics.
Expertise in operational best practices, information technology, and project management.
Experience working with business owners on succession planning and liquidity events.
Exceptional communication, business development, and presentation skills.
A strong commitment to client satisfaction, quality, and operational excellence.
High emotional intelligence, integrity, and accountability.
Proven leadership experience, with the ability to lead diverse teams and initiatives.
Strong organizational and strategic planning skills.
Benefits:
Full-time, exempt position.
Competitive salary with an incentive bonus structure.
Comprehensive benefits package, including paid time off, health, dental, vision, life, disability, and 401(k) matching program with fully paid premiums for medical, dental, and vision.
Professional development support, including training, certifications, licensing, and executive coaching.
Wellness reimbursement program and access to industry events.
Opportunities for growth within a firm with a proven track record of success.
We are committed to providing equal employment opportunities to all individuals and creating an inclusive and respectful workplace. All applicants are considered without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or genetics. We also prohibit any form of workplace harassment.
Employment Type: Full-Time
Salary: $ 83,000.00 266,000.00 Per Year
Job Tags
Full time,