Job Description

PURPOSE OF POSITION: To provide all guests with a positive interactive experience that exceeds their expectations in friendliness, cleanliness, customer service, and information that sets the stage for their total experience. Provide a friendly and safe visit.

Ages 16 & up

Hours depend on the show schedule, but most shifts will include afternoons and evenings as we are a dinner show.

• Essential duties and responsibilities:

  • Perform as a greeter and initial contact for guests by assisting them in a professional manner with admission, reservations, tickets changes, and other attendance-related needs and requests.
  • Consistently reflect a courteous, upbeat, and positive attitude towards guests, exemplifying, promoting, and advancing a culture of outstanding customer engagement and service.
  • Maintain and display a working knowledge of the theaters and attractions.
  • Resolve mistakes, errors, and issues related to bookings and or reservations.
  • Distribute tickets accordingly to guests as they arrive at show time.
  • Capable of accurately entering data into the ticketing system and always displaying an excellent telephone presentation.
  • Guest service agents handle a variety of duties by cross-training. Including ticket booth, greeting, and phone reservations.

Job Tags

Full time, Work at office, Shift work, Afternoon shift,

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