Job Description

**Your opportunity** At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together. Charles Schwab's Banking Operations is responsible for risk prevention, processing of money movements, and education of policies and procedures related to money movement. We focus on maximizing operating leverage by integrating functions, increasing productivity, and gaining efficiencies in order to better position Schwab to compete in the marketplace and to reinvest in areas that matter most to our clients. As an elite team of experts, we are committed to delivering efficient solutions that maximize trust while minimizing risk by owning every client interaction through clients' eyes. As a Banking Operations Associate, you will promote client loyalty by providing the highest quality support to our internal and external customers via outbound phone calls relating to the movement of funds. You will be a primary contact for our branch partners and clients, internal partners, and external clients, and provide "best in class" service by: + Effectively managing and evaluating risk while processing disbursement requests, depositing funds, and processing of internal transfers. + Assess and resolve client issues that relate to deposits and disbursements by helping clients "Own their Tomorrow". You will assist clients in navigating through money movement solutions and services available at Schwab. + Problem solving and conducting research/special requests through the use of internal processing systems, phone and emails. + Identifying situations where escalation is warranted and the ability to take action quickly in a high-risk environment. + Performing work that is detailed and communicated in a clear, effective manner. + Work collaboratively and effectively with others in a fast-paced environment. + Proactively educate clients and internal partners on our processes and services. + Support business initiatives by developing strong partnerships. + Handle escalations when warranted and the ability to take action quickly in a high-risk environment by assessing and resolving clients' issues. + Demonstrate leadership and ability to be a role model and mentor to your peers. + Proactively looks for opportunities to improve processes and procedures. + Work cooperatively with others to produce innovative solutions. + Foster teamwork in a diverse work environment. **What you have** To ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have. Required Qualifications: + 3+ years' experience in client service required. Preferred Qualifications: + Bachelor's degree or equivalent work experience preferred. + 3+ years' experience operations with brokerage/financial industry preferred. + Entry level of knowledge regarding regulatory, audit and compliance policies regarding the securities industry is needed. + Due to nature of risk with responsibilities, attention to detail and accuracy are required. + Ability to quickly learn new technology and utilize a variety of data and systems in order to proactively identify solutions to meet client needs. + Self-driven and demonstrated ability to work in a high volume environment. + Intermediate technical skills, with the ability to use multiple applications simultaneously and efficiently, including Windows, internet research, database systems, and email. + Excellent operational and follow-up skills with the ability to manage complex work. + Engaging interpersonal, verbal, and written communication skills. + Demonstrated ability to be self-directed, and quickly develop a full understanding of our business. + Positive attitude, team oriented, enthusiastic, professional, forward thinker and strong work ethic. + Results Orientation:(Disciplined and Delivers Results)- Focusing on the desired end result of one's own or one's units work; setting challenging goals, focusing effort on the goals, and meeting or exceeding them. + Customer Orientation: Demonstrates proactive behavior by anticipating clients' needs and taking ownership as the point of contact, working towards a resolution in a timely manner in order to deliver a consistent, superior, client experience. Seeks out key individuals involved in a situation to learn their perspectives + Flexibility: Demonstrates openness to new organizational structures, procedures, and technology. Looks for opportunities to provide the most critical support during high volume seasons. In addition to the salary range, this role is also eligible for bonus or incentive opportunities **What's in it for you** At Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis. We offer a competitive benefits package that takes care of the whole you - both today and in the future: + 401(k) with company match and Employee stock purchase plan + Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions + Paid parental leave and family building benefits + Tuition reimbursement + Health, dental, and vision insurance What's in it for you: At Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis. We offer a competitive benefits package that takes care of the whole you - both today and in the future: 401(k) with company match and Employee stock purchase plan Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions Paid parental leave and family building benefits Tuition reimbursement Health, dental, and vision insurance Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281.

Job Tags

Work experience placement,

Similar Jobs