Job Description

POSITION: IT Support Associate (dedicated chat support)

FULLTIME/PARTTIME: Full Time

LOCATION: Remote

SCHEDULE: Mon- Fri 8am- 5pm CST

ASSIGNMENT: 09/22/2025 to 08/29/2026 (temp to hire)

PAY RANGE: $21.00 hourly paid weekly.

(Exact compensation may vary based on skills, experience, and location. Base pay information is based on market location.)

About the Role:

We’re looking for an IT Support Associate with strong customer service skills and entry-level technical expertise to join our team. In this role, you’ll provide basic IT systems support to end users through chat, email, and phone, helping resolve computer system issues, documenting requests, and ensuring timely resolutions.

This is an excellent opportunity for someone eager to grow their IT career in a supportive, high-volume environment.

Key Responsibilities:

• Respond to and resolve a high volume of IT-related issues or questions from internal and external customers.
• Provide updates and follow-up communications with users until issues are resolved.
• Escalate technical problems to appropriate teams when necessary.
• Accurately document all customer interactions in the tracking system.
• Assist in real-time issue resolution to minimize downtime and ensure satisfaction.
• Stay current on policies, procedures, and product updates to provide accurate support.
• Provide occasional after-hours support via on-call rotation.
• Perform other related duties as assigned.

Qualifications / Education & Experience:

• Associate degree in a computer technology field preferred.
• Minimum 3 years of computer systems–related experience (or equivalent).
• 2 years proprietary software support.
• 1 year Windows operating system troubleshooting.
• Experience with JURIS or claims management applications preferred.

Technical Skills:

• Strong knowledge of Windows OS, Outlook, and Microsoft Office.
• Proficiency in basic troubleshooting and system navigation.

Professional Skills:

• Excellent verbal and written communication skills.
• Strong organizational, analytical, and decision-making abilities.
• Customer-focused with outstanding interpersonal and conflict resolution skills.
• Ability to work effectively in a fast-paced team environment.
• Strong time management and ability to perform under pressure.

WORKING CONDITIONS:

• May on occasion be exposed to loud sounds and distracting noise levels, such as from office equipment.
• The ability to lift up to 30lbs
• Use of computers and technology

Here at Canon Recruiting, People are our priority, and we are committed to Include Diversity in every segment of who we are. It is only through our Diversity; we are made a stronger organization and increase our ability to provide top tier candidates that our clients have come to know Canon for. We have an inclusive environment all employees are celebrated for their unique differences. The different perspectives and experiences of our workforce give us the competitive advantage that is essential for success in an ever-changing market. By promoting inclusion with the same enthusiasm, we devote to quality and competency and using the experience from a diverse assortment of backgrounds and experiences, Canon can improve the services and value we deliver to clients, employees, and customers. At Canon, Diversification and Inclusiveness are much more than a corporate ambition; they are a critical component in our daily corporate life. Canon Recruiting is committed to a diverse and inclusive workplace. Canon Recruiting is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. The pay range for this position is listed above. Base pay information is based on market location. We will consider for employment qualified applicants with arrest and conviction records. Our range of benefits may include health care and 401(k) savings plans. For individuals with disabilities who would like to request an accommodation, please email hr@canonrecruiting

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